Senior IT Support Specialist

Are you a seasoned IT support professional looking to take the next step in your career? Our company is seeking a proactive and skilled Senior IT Support Specialist to lead our helpdesk team in delivering top-tier technical support across the organization. In this role, you’ll be the primary point of contact for IT issues, ensuring seamless, efficient resolution of technical challenges. If you have a knack for problem-solving, a focus on excellent service, and the ability to thrive in a dynamic team, we’d love to hear from you!

Responsibilities:

• Coordinating helpdesk activities related to IT projects as needed by management

• Acting as the primary contact for end-users and the Technology team for technical issues

• Managing incoming IT support tickets, prioritizing requests, and tracking team assignments

• Maintaining accurate inventory of software and hardware assets

• Overseeing Active Directory user management, group policies, and account setups

• Diagnosing and resolving desktop hardware and software issues

• Providing technical support and guidance to staff

• Addressing system and application failures to restore operations promptly

• Collaborating with IT management on identifying solutions to emerging user issues

Your experience includes:

• 2+ years of related experience

• Strong computer skills: MS Windows OS, MS Office, MS Active Directory

• Experience utilizing a IT ticketing system

• Customer service focus and good communication skills

• Ability to quickly diagnose and fix problems

• Ability to operate in a dynamic, fast-paced environment

• Ability to work in a team-oriented, collaborative environment

• English language – B2

What we can offer you:

• experience in international environment,

• professional qualifications,

• 2 extra days off + 2 days for CSR activities,

• opportunity to be part of CSR projects (Cyber4Kids, Green Initiative, Volunteering),

• Wellbeing Program,

• MultiSport card,

• corporate events – parties, team buildings, sports and cultural events,

• notebook a mobile phone with data also for private purposes,

• financial reward for recommending a new colleague.

More details:

• Place of work: Dvořákovo nábrežie 10, 85101 Bratislava

• Type of employment: permanent employment

• Type of contractual relationship: employment contract

• Length of employment: definite period

• Salary: from 1700eur

• Start date: to be agreed